Refund policy

Last updated: 21 October 2026

Try your sofa at home for 100 days. For an eligible change-of-mind return using our collection service, we refund the price you paid for the sofa, less a £100 return transport charge per complete sofa set. This is one charge for the complete set, not per box or module. Standard delivery throughout the UK is free.

Your 100-day home trial

Your trial begins the day after the final box of your sofa set is delivered. Tell us you wish to return it within 100 days by emailing support@enob.store with your order number or other proof of purchase. You may unpack, fully expand and try the sofa in normal domestic use. There is no minimum trial period.

Return the complete sofa set, including all modules, cushions and supplied accessories. Normal home trial use does not attract a deduction. For this additional voluntary trial, the sofa must be free from additional stains, strong odours, cuts, pet damage, misuse and accidental damage. These trial conditions do not limit your statutory rights.

Collection, packaging and the £100 charge

Contact us to arrange collection of the complete set. You do not need to vacuum-compress the sofa again or retain the original boxes. We will explain how to protect and package the expanded sofa for safe transport. Return the goods within 14 days of your request, or make them available on the collection date agreed with us. A delay caused by our collection arrangements will not invalidate an otherwise timely request.

The £100 charge is the return transport cost for our collection service for a change-of-mind return anywhere in the UK. We deduct it once from the sofa refund and itemise it. We do not charge a cancellation or restocking fee or recover the cost of the original free standard delivery. If you prefer to arrange your own suitable return transport, contact us for the return address and instructions; you pay your carrier directly and we do not also deduct our £100 collection charge.

For eligible returns under the additional 100-day trial, we refund the amount paid for the complete sofa set, after discounts, less the applicable return transport cost. Refunds are made to the original payment method within 14 days of receiving the returned sofa. Your payment provider may take additional time to display the credit. The separate statutory refund deadlines below take priority where applicable.

Faulty, damaged, incorrect or misdescribed goods

If there is a fault, transport damage or an incorrect item, contact support@enob.store. Photos or video can help us understand and resolve the issue, but do not replace your legal rights. We cover necessary return transport costs where goods are faulty, damaged on arrival, incorrect or misdescribed; the £100 change-of-mind collection charge does not apply. We will provide the refund, repair or replacement to which you are entitled under applicable consumer law.

Keeping the sofa with an agreed partial refund

Where suitable, we may offer a partial refund while you keep the sofa. You are free to accept or decline that alternative. We will confirm the amount and scope in writing. If you accept and no collection is needed, there is no £100 return transport charge. You are not required to accept a partial refund instead of a statutory remedy.

Your statutory right to cancel

For online orders, you normally have the right to cancel without giving a reason within 14 days, starting the day after you receive the goods (or the final box of a set delivered in parts). Tell us by email or any other clear statement before the deadline. You may use the cancellation form below, but it is optional. Where you return the goods yourself, send them back within a further 14 days. Where we collect, make them available on the agreed date.

For a change-of-mind cancellation, you bear the disclosed direct return transport cost: £100 per complete set if you use our collection service, or your carrier's charge if you arrange your own return. We refund the price paid and any standard outward delivery charge paid. We do not refund an optional premium delivery upgrade beyond the standard delivery amount. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning; this does not remove your right to cancel. Our additional trial allows normal home trial use without such a deduction when its conditions are met.

Statutory cancellation refunds are made without undue delay and within 14 days after you tell us you are cancelling when we have offered to collect. If you send the goods back yourself, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever is earlier, and refund within the applicable 14-day period. Refunds use the original payment method unless you expressly agree otherwise.

Optional cancellation form

To enob, WE CAN TRADE LIMITED, Hartlebury Trading Estate, Hartlebury, Kidderminster DY10 4JB, United Kingdom; support@enob.store.

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Nothing in this policy limits your statutory rights, including rights relating to faulty or misdescribed goods. The terms provided when you placed your order continue to apply to that order.